![]() ![]() Fuego tag is available for passenger and commercial vehicles and there is no limit on the number of vehicles that can be registered. Visit TPS|CCRMA at 3461 Carmen Avenue, Rancho Viejo, TX 78575.įuego Tag account is an alternate method of payment established by TPS|CCRMA for the SH 550 toll road.There are three easy ways to get a Fuego Tag or open an account: To make a payment for usage of the SH 550, please visit CCRMA SH550 Toll Rates ![]() Your account and support from TPS Customer Service Center located in Rancho Viejo, Texas.įor more information on the SH 550 toll road and toll rates, visit the SH 550 project page. With Fuego Tag accounts, customers will have additional benefits includingĭiscounted toll rates, automatic toll deductions from your prepaid balance, a windshield sticker tag, user friendly online access to manage On October 21, 2021, the CCRMA launched the new Fuego Tag. Customers gain convenience with direct communication to a local Customer Service The local CSC provides many benefits toĬustomers, including new account management features, additional payment options, a user-friendly customer website, customerĬorrespondence and reporting capabilities. On December 2016, the CCRMA officially launched a new local Customer Service Center (CSC). Snyder’s emails to TxTag, dating back over a year, show his mounting anger as the agency blamed an unspecified system “update.TPS|CCRMA is the Customer Service Center for the SH 550 toll road To add to the confusion, CTRMA’s billing statements say he could have “saved” money if he had a TxTag - even though he is already a current account holder - a standard message for anyone not recognized as having a TxTag. This way he could be reimbursed for the amount he should have been charged if the discount had been correctly applied, Synder said. TxTag’s “solution” was for him to “manually pay the bills” to CTRMA and submit the invoices to TxTag. “In the meantime, I’m having to manually check my account and add money when my prepaid funds are used up.” Danny Snyder, a TxTag customer, holds a stack of CTRMA paper bills. “I’ve opened multiple tickets online with TxTag and they keep telling me they’re working on it,” Snyder said in his email to KXAN. Instead of tolls deducting from his TxTag account, he began receiving paper statements from CTRMA, without the 33% discount that TxTag account holders should receive. That resulted in multiple pay-by-mail invoices from CTRMA, including overdue notices for hundreds of dollars, he said. In late 2020, Snyder said his account suddenly stopped auto-billing. “We obviously don’t want to send out bills in error, so we just made a decision, let’s not do this until we can work with TxTag, and have some more confidence in the data that they’re sending us.” “When we send out a bill in error, customers call us trying to understand why that happened, and that calls into question CTRMA’s billing processes,” said Brown. It’s such a concern to CTRMA that the toll authority decided last November to temporarily stop billing TxTag customers, for the second time in less than a year, according to CTRMA Director of Operations Tracie Brown. It’s an issue KXAN has investigated for years. In recent weeks and months, KXAN has heard from dozens of viewers who have complained about issues related to TxTag’s billing. The revelation comes following a series of technical problems that continue to plague TxDOT, which operates TxTag. AUSTIN (KXAN) - The Central Texas Regional Mobility Authority has not billed TxTag customers for the past six months because it doesn’t “have confidence in the data” it gets from the Texas Department of Transportation, according to CTRMA’s top official. ![]()
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